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Terrible customer service, they treat all their customers poorly as the very few people that were actually there I witnessed 2 different arguments between casino staff and customer. Selected filters. This place ain't what it used to be and never will be until they change their attitude towards customers. The hotel is like a senior citizen home where there wasng another person under 70 staying in the hotel that we ever saw. Florida and so forth and this one just doesnt come close. It made no sense. We wouldn't dare step in that shower I honestly couldn't tell you if they even give u soap or shampoo. Free parking is available at Mardi Gras Hotel. You can also enjoy a pool and free breakfast. Free parking. Business Center with Internet Access. That's all for the good. The hotel and it decor is exactly the same as the day it opened except for maybe the hed sheets. Meeting rooms. There is nothing luxurious, deluxe or even remotely nice like you expect whenever you stay at any other casino across the country. Terrible food and terrible service. In addition, while staying at Mardi Gras Hotel guests have access to room service. Yeager Airport 12 mi See all flights. Airport transportation. Write a review. Guests β€”. Now the ugly.. We went for dinner this evening and were looking forward to having steaks for dinner. Contact accommodation for availability. Conference facilities. Casino and Gambling. Free breakfast. The food in casino we ordered was wrong and terrible. And yes, this is how I really feel.{/INSERTKEYS}{/PARAGRAPH} Do not be fooled by the word renovation because not a penny went into the hotel part. It's not surprising at all management doesnt respond to a the negative feedback because it is all true. The price they charge is just ludicrous for this dump. Flights Vacation Rentals Restaurants Things to do. Walls are paper thin, you hear all the hallway noise and doors slamming. Date of stay: February Trip type: Traveled as a couple. Place is overpriced and the people who work at the restaurants there have the communication skills of a 38 day old dead banana slug. Air conditioning. Maybe some customer service training would help. There are much better options to stay a block away at much cleaner hotels and with way better customer service. The casino was literally dead me and my wife played the tables 3 different times and never a single other person was ever at the table and we were playing at 8pm not 2am. Never witnessed this in any other casino ever before. All reviews french quarter dog track mardi gras casino dog races table games made to order breakfast non smoking free breakfast players club west virginia easy access check in was easy room rate the entire staff road trip rooms were very clean race track slots gambling bayou bets refrigerator. Travelers looking to enjoy some crab can head to French Quarter Restaurant. I dont know how else to say this but all 3 other West Virginia casinos blow this place away. Date of stay: January Trip type: Traveled as a couple. Full view. Just a terrible all around experience. Foster, West Virginia 4 contributions 3 helpful votes. Rental Cars See all Nitro rental cars. Breakfast buffet. Flatscreen TV. No amenities whatsoever, a terrible bed, stained old chair, dirty carpets, a mildew smell, candy left in the room under chair, bug on curtains and a hair on bathtub wall. Laundry service. Claim your listing for free to respond to reviews, update your profile and much more. Room service. Not sure where to even start with this review but I want people to take note and look at any of my other reviews and realize i am normally very positive and not one of those people that goes away to complain. Run from this place and dont even consider staying at this horribly run, overpriced hotel. The rooms are horrible and have no amenities at all. Read more. Traveler rating. The entire staff is miserable and unhappy and this is the theme throughout the entire hotel and casino. Will never go back. Banquet room. Heated pool. Self-serve laundry. Own or manage this property? Non-smoking hotel. Family rooms. {PARAGRAPH}{INSERTKEYS}Rooms at Mardi Gras Hotel provide a flat screen TV and air conditioning, and guests can stay connected with free wifi. It is old, smelly, no frills, dirty and just bad. I am still waiting to see one employee at this hotel smile or greet you because it will be a first. They advertise it's always a party at Mardi Gras but it couldn't be further from the truth. Non-smoking rooms. Property amenities. Worst Casino Hotel in the Country by far. David H wrote a review Mar Charleston, West Virginia 10 contributions 2 helpful votes. The dogs even seem to enjoy the races and they are obviously well cared for. Now to the bad. Otherwise, you may want to check out a pub such as Cold Spot. Need a place to park? Port Columbus Intl Airport mi See all flights. Here we go The good, the bad, and the ugly First we will start off with the good.. Date of stay: April Jan K wrote a review Jan Stopped here to check out the new renovations. We were only people in entire place and cook and other worker are arguing st grill and cook tells us order is wrong and that's what happens when he isn't around for 4 days. View all photos Enjoy your stay in Nitro! Indoor pool. There is a reason the place is so dead. You open the door to possibly the most depressing room ever which has the feel of a rundown Econo Lodge. The casino was updated and clean and we even won a few dollars! This has to land on management for all their employees to seem so miserable and unhappy. Hot tub. Log in to get trip updates and message other travelers. New York, New York 84 contributions 23 helpful votes. I can guarantee I will never step foot in this establishment again because they dont appreciate their customers at all and there are so many better options around.